What You’ll Discover in CX Academy Customer Experience 101
Anyone who enrolls in CX Academy you will be invited to become a contributor on the Feedbackly Blog. Your post will be seen by thousands of people!
CX Academy – Customer Experience 101
What is it? CX Academy?
CX Academy Is an industry-Leading online course that will teach you everything you need to take your first steps towards becoming a professional. CX superstar.
CX Academy Is an 8-Video lesson. The program runs for approximately 2.5 hours. Additional resources include 4 ebooks and 1 excel template. All lessons can also be downloaded in presentation format.
Customer Experience 101
$599 (+VAT)
High quality training comes at a cost, but we want everyone to be able to benefit from our trainings. CX Academy Basic course for $599 (+VAT). This includes all you need to become certified and the certification.
Why not become certified?
- You will be certified as a customer experience professional.
- For your business to remain ahead of the curve, you will have the latest industry knowledge about customer experience.
- Exclusive Opportunity to Join Our Community CX Forum and discover endless opportunities to network and connect with industry experts, influencers and our vibrant community.
- Anyone who enrolls in CX Academy you will be invited to become a contributor on the Feedbackly Blog. Your post will be seen by thousands of people!
Course Curriculum
- Course overview and rules (0:40).
- Introduction & Learning goals(10:56)
- Lesson 2: How to Create the Happiest Customers in The World (14:03).
- Lesson 3 – How to create and manage an effective organization CX Program(26:15)
- Create your Feedbackly account (1:28)
- LAB 1 – Creating your first survey(25:43)
- Lesson 4: What is a? Customer Journey?(13:59)
- LAB 2 – Mapping you Customer Journey(21:02)
- Lesson 5 – How to Measure CX Success(24:15)
LAB 3: Analyzing your CX Data(29:52)
- LAB 4 Closing the Loop (15:42).
- Lesson 6: How to Make Your Employees Effective Experience (EX) Program(12:35)
- Lesson 7 – Return on Investment (ROI). Customer Experience(13:50)
- Lesson 8 – The Future of Customer Experience(30:13)
- Get your certification – Test
- All Lecture Materials
- eBook Customer Journey university 2.0
Get your instant download CX Academy – Customer Experience 101
Meet Your Instructor
Jaakko Männistö
Jaakko is a startup entrepreneur, founder and award winning customer experience professional at @feedbacklyapp as well as the founder of the biggest entrepreneurial digital community in Finland – Yrittäjä.io.
He is a keynote speaker who speaks on everything, from entrepreneurial stories to daily human communications, personal branding, and customer experience. He is also author of the book. “The Journey – How to create the happiest customers in the world”
He loves to coach golf, sail, make smoothies, and participate in triathlons. When he’s not finding customers or wind, he spends his time writing and building wooden surfing boards. Here is everything you need to know about him jaakkomannisto
Are you ready to take the plunge?
CX Academy You can take the next step in you career and grow your business with certification The Customer Experience 101 This course is $599 + VAT and will help you get started to become a certified instructor. CX professional.
Learn more: a>https://archive.ph/epg15″>https://archive.ph/epg15
IMPORTANT: This is it. “CX Academy – Customer Experience 101” It is totally Downloadable We will make your link available immediately. We appreciate your patience.
