What You’ll Discover in Latasha Ellis Managing Challenging Patient & Family Behaviors
Available for purchase. This course is available to you.
Latasha Ellis – Managing Challenging Patient & Family Behaviors
- High-Risques Patient Situations
- ETOH & Substance Abuse
- Managing The Family Dynamics
- Anger & Aggression
- Manipulative behavior
- Violent Patients
- Dementia-Similar Behaviors
- Suicidal Ideation
In today’s healthcare environment, professionals are challenged to do more with less. Burnout can result from a reduction in staffing or increased (sometimes impossible) demands from patients, families and visitors. To make matters worse, you must constantly strive to improve patient outcomes, achieve safety and quality goals, as well as increase your satisfaction scores.
Expert clinicians will be presenting in this interactive seminar Latasha EllisLCSW, MSW, LCSW will give you practical tips and tools to use when dealing with difficult patient or family behavior. This program provides practical strategies to help you deal with challenging situations like aggression, dementia, attention seeking behaviors and other aggressive behavior. It also includes safety tips for staff and patients. This day will include interactive discussions, case studies, and real-life patient scenarios. Don’t miss this chance to learn techniques you can implement successfully with your most difficult patients.
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OUTLINE
Difficult Patient Meetings
- What are the challenges that challenging behavior can cause?
- Five key strategies for all patients
Major categories of Challenging Behaviors
- Aggression and anger
- Acute crisis (sexual violence, domestic violence)
- Suicide ideas
- Severe mental illness & psychiatric diagnosis
- Personality disorders
- Substance abuse
- Dementia vs. delirium
Factors that contribute to difficult encounters
- Patient Family
- Patient’s story and valuing diversity
- Family Dynamic
- Mediation
- Provider’s Role
- Self-awareness
- Managing Our bodies and emotions
- Emotional intelligence
- Situational/ Environmental factors
Prevention Strategies
- Early detection/warning signs
- Recognizing and supporting strengths and needs
- Avoid power misuse
- Communication is key
- The Interactive Model
- Motivational interviewing: Empathy, empowerment
Intervention Strategies
- The idea of “Blending”
- Nonverbal Blending
- Verbal mixing
- Beware of Aggressive Behavior
“Post-vention” Strategies
- Conflict resolution
- Effective reinforcement
- Limit setting and consequences
- Debriefing
The Beneficiaries of Effective Management
- Patient
- Family
- Healthcare provider
- Staff
OBJECTIVES
- Role play motivational interviewing skills to help you identify the root causes of your behavior.
- Discuss real-world strategies.-life communication challenges.
- Define interventions for trouble families
- Make new interventions to improve the quality of high school students-Populations at risk
- Your interpersonal skills when dealing with patients can be described.
- Define different approaches for violent patient profiles.
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