What You’ll Uncover in Theresa Puckett Should-Know Communication Strategies for Healthcare Managers Effective Ways to Encourage, Inspire and Persuade
- School:
- Theresa Puckett
- Length:
- Full Day
- Format:
- Audio and Video
- Copyright:
- Could 03, 2016
Description
- Maximize verbal assertiveness
- Conquer essentially the most difficult conversations – with sufferers, households, suppliers and workers
- Observe dialogue that may inspire and encourage staff
- Facilitate staff cohesion and self-correction methods
- The ten occasions not to electronic mail
- Keep away from the nonverbal communication traps that impede your objectives
We’ve all been in a state of affairs the place we’ve skilled issue expressing ourselves. We stroll away from the encounter questioning why we failed to get the purpose throughout. In every day skilled and private life, the important thing to getting what we would like and want is achieved by communication. This seminar gives you the essential instruments for bettering your communication, which can in the end progress your efficiency, facilitate your staff’s outcomes and advance your profession.
You’ll take part in workouts that convey key factors and observe dialogue for complicated conditions. Anticipate to stroll away with methods that you should use the following day to inspire, encourage and persuade others in your office.
Handouts
| Webcast Handbook (6.73 MB) | 90 Pages | Out there after Buy |
Define
Communication
- 12 should-know methods for verbal communication
- Phrase selection fundamentals: Easy, particular, choose
- Verbal assertiveness to use with staff and others
- Generational variations in communication
- Important suggestions for outcomes-oriented conferences
- Ways to enhance verbal communication abilities
Navigating Troublesome Conditions in Healthcare
- Working with troublesome staff, suppliers, directors, sufferers/households
- Strategies for efficient negotiation with directors
- Wording for workers interventions and evaluations
- Battle decision strategies
- Conveying unhealthy information to sufferers/households
- How to ship corrective motion to workers
- Reply with Coronary heart: Service restoration technique
- Utilizing intuitive design on the entrance finish to keep away from troublesome conditions later
Motivating and Inspiring Staff
- Strategies to inspire and encourage
- Discovering the number of motivations
- Key phrases for teaching
- How to give directive suggestions
- Utilizing advocacy-inquiry script
- How to get optimistic outcomes from difficult conversations
Educating Employees to Talk for Security
- Speaking to stop errors
- Closed-loop communication
- Strategies to debrief after essential incidents
Selling Staff Work
- Effective staff builders
- Educating staff communication methods
- Utilizing staff self-correction coaching
Creating Dynamic Oral Displays
- Viewers evaluation
- Secrets and techniques of efficient energy displays
- Presentation “Don’ts” that may simply be prevented
- Overcoming worry of public talking
Nonverbal Communication Strategies
- 10 essential physique language suggestions
- Nonverbal communication traps
- Cultural variations
- Strategies for energetic listening
Utilizing Persuasive Visuals
- 6 should-know charts for conveying outcomes
- Do’s and Don’ts of utilizing charts/graphs
Refining Casual Writing
- The ten occasions not to electronic mail
- Passive versus energetic voice
- Tips for writing assembly minutes
- Writing memorable memos
Exploring Formal Writing
- 10 suggestions for bettering written paperwork
- Language construction for report writing
- Coverage writing simplified
School
Theresa Puckett, PHD, RN, CPNP, CNE, NURSE EDUCATOR Associated seminars and merchandise: 4
Nurse Educator
Cleveland State College
Theresa Puckett is a licensed nurse educator who has held quite a lot of educational instructing appointments on the undergraduate and graduate ranges. At present, she works clinically as a nurse at The Cleveland Clinic and as an EMR Marketing consultant for a big healthcare group. Dr. Puckett has taught lecture, scientific, and lab programs as well as to serving as a preceptor for nursing training graduate college students.
Dr. Puckett is a member of the Nationwide League for Nursing and served on the primary CNE Certification Fee. She additionally served on the Academic Management Advisory Council for the Ohio League for Nursing. Theresa earned a BSN from Ursuline School, MSN and PhD from College of Akron and a postmasters certificates in nursing training from the College of Toledo. She has introduced at a number of nationwide and state conferences and is thought for her participating presentation model and use of viewers participation. She appears to be like ahead to sharing her greatest inventive instructing/studying methods with you!
Disclosures:
Monetary: Theresa Puckett has an employment relationship with College Hospitals Richmond Medical Heart; Euclid Hospital, Lutheran Hospital Cleveland Clinic Basis; and Stark State School. She receives a talking honorarium from PESI, Inc.
Nonfinancial: Theresa Puckett is a member of the American Nurses Affiliation; American Psychiatric Nurses Affiliation; and American Psychological Affiliation.
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